Privacy Policy & Clinical Confidentiality

1. Introduction

Diane Wootton Physiotherapy ("I", "my", or "the practice") is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data collected through this website (dianewootton.co.uk) or during clinical consultations at The Carter and George Practice in Windsor will be processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

The Data Controller is:
Diane M. Wootton, Grad. Dip. Phys. MCSP. ACPWH. HCPC reg. PH23664
The Carter and George Practice, Windsor Lawn Tennis Club, Royal Windsor Way, Windsor SL4 5FW.
Clinic Bookings: (01992) 446725 | Treatment Enquiries: 07711 531123

3. Cookies & Website Analytics

This website is designed with a strict privacy-first architecture:

• No Tracking Cookies: This website does not use invasive advertising, profiling, or third-party behavioural cookies.
• Local Preference Storage: If you use the theme toggle (Light / Dark mode), your visual preference is saved locally on your own device via standard browser localStorage (key: dw_theme). This contains no personally identifiable information.
• No User Registration: This website requires no accounts, logins, or user profile creation.

4. Information Collected During Telephone Enquiries

When you contact the practice via telephone for clinical advice (07711 531123) or to schedule an appointment ((01992) 446725), you may provide basic contact details (such as your name, telephone number, and brief nature of your enquiry). This information is used strictly to communicate with you regarding treatment and appointment arrangements.

5. Clinical Records & Confidentiality

As a healthcare professional registered with the Health and Care Professions Council (HCPC) and the Chartered Society of Physiotherapy (CSP), all patient medical assessments, treatment notes, and health records taken during in-clinic consultations are maintained under strict clinical confidentiality and retained in accordance with professional UK healthcare standards (typically 8 years post-treatment, or until age 25 for paediatric care).

6. Third-Party Sharing

Your personal information is never sold, leased, or distributed to third parties for marketing purposes. With your explicit consent, clinical progress letters or reports may be shared with your referring GP, medical consultant, or private health insurance provider (e.g. AXA, Bupa).

7. Your Data Rights

Under UK data protection laws, you have rights including:

• Right of Access: You have the right to request copies of your personal and clinical records.
• Right to Rectification: You have the right to ask for inaccurate or incomplete information to be corrected.
• Right to Erasure / Restriction: You have the right to ask for your personal data to be erased or restricted under certain conditions, subject to statutory healthcare retention requirements.

8. Contact & Complaints

If you have questions about this privacy notice or how your data is handled, please contact Diane Wootton via the Contact Page. If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.